Critical race theory and public relations

Diversity has become a buzz word in many companies’ mission statements. However, most public relations firms do not have a diverse board of executives. In fact, 94 percent of public relations managers are white (Waymer & Brown, 2018). Critical race theorists have examined the underrepresentation of people of color in public relations and concluded that more diverse firms create more diverse content. Therefore, the public relations industry needs to move towards a more diverse workplace by encouraging people of color to pursue careers and promotions in public relations. People of color are more likely to purchase from brands that adequately represent them than brands that do not (Bristor et al., 1995).

Public relations began in the early twentieth century, although it was not formally named yet. Public relations has been defined in many different ways because the definition changes as the industry adapts to changing technology. Past definitions centered on press relationships and organization engagement. Now, public relations is defined as a “strategic communication process that builds mutually beneficial relationships between organizations and their publics,” according to the Public Relations Society of America (2020). Several logistical factors can affect diversity in public relations. A public relations campaign can expand to include a broader, more diverse public or a smaller niche depending on its aims. Companies can have an in-house public relations team that only focuses on their brand or they can choose to work with a firm. There are specific benefits to each. In-house public relations allows the department to be more intimately aware of the company, while a firm brings a fresh set of eyes to examine the company before making suggestions. An outside firm can be hired for a short time to accomplish a goal, while an in-house department is usually a permanent addition.

Critical race theory (CRT) began as a critique of the color blindness approach in critical legal studies. CRT was then applied to education and scholarship research (Cabrera, 2018). Delgado and Stefancic (2001) stated the CRT movement is a collection of activists and academics who want to study race, racism and power. There are five central tenets of CRT: intercentricity of race and racism, challenge to the status quo, commitment to social justice, centrality of experiential knowledge and interdisciplinary perspective. These tenets usually focus on education and the legal system, but the theory can be applied to advertisements and public relations campaigns. CRT also focuses on the fact that race is not biological and natural; it is a social construct.

Public relations managers are rarely people of color. Some of the underrepresentation starts in undergraduate classrooms. In a study of undergraduate public relations students, non-white students agreed that their race played a significant role in their education. In 2018, only 3.3 percent of managers were Hispanic, and 2.7 percent were African Americans (Waymer & Brown, 2018). Logan (2011) combines several different theories, including CRT, to explain the “white leader prototype.” Logan argues that historically public relations leaders have been white and they do not typically use their position of power to help people of color in their firm succeed. He states that the prototype was inevitable because historically, people of color were barred or discouraged from entering the field until the late 1970s. A lack of representation in leadership would also lead to a lack of representation in public relations campaigns.

In 1962, the New York Telephone Company created an unprecedented advertisement (Ad Age, 2003). The advertisement featured a well-dressed African American entering one of their telephone booths. It was the first time an African American was seen in a general circulation advertisement. Since then, people of color have been featured in many advertisements or public relations campaigns. However, people of color are underrepresented compared to white people. The mainstream public relations field tends to avoid racial issues by pretending race is no longer an issue, considering race only from a business perspective and portraying race in an unfeeling manner (Xifra &McKie, 2011). It is essential to represent everyone authentically through the creation of tactics, advertisements and public engagement. Some brands do not want to challenge the status quo, but they are starting to because millennials, whose buying power is growing, are coming to expect adequate representation, especially in advertisements (Ad Age, 2019). The public relations industry has begun to embrace diverse staffs, not because they love diversity, but because they need it to represent races in their campaigns accurately. According to the Nielsen report, “black buying power” has risen to 1.3 trillion dollars, which means the need for adequate representation is increasing too.

Several large companies have begun to include a more diverse group of people in their advertisements to appeal to underrepresented people of color and gain their buying power. The millennials also expect adequate representation of minority groups, and their buying power is projected to be more than the baby boomers’ in the next ten years (Fry, 2020). Beauty brands specifically have incorporated many different races into their public relations campaign as part of the body-positive movement. Dove Beauty’s public relations team created the hashtag “#beautybias,” along with a series of advertisements centering around the way people judge others based on their looks. The advertisements featured multiple races without ever mentioning race as a #beautybias factor. The campaign focused on hair, height, weight and age. Many of the posts using the hashtag did concentrate on race, especially African American women posting about their natural hair.

Car companies have also examined their use of race in commercials; Toyota created four different commercials, each appealing to a different race (Maheshwari, 2017). Each advertisement used web cookies to target the corresponding racial group on social media. Toyota attempted to appeal to Asian Americans, African Americans, Hispanics and “mainstream transcultural Americans” by creating advertisements with adequate representation and ensuring they saw it. Proctor & Gamble took a similar approach, but they included multiple races in one advertisement that ended with “#loveoverbias” for their followers to use to interact on social media (USA Today Sports, 2017).

Non-profit organizations also incorporate diversity into their public relations campaigns to give a voice to underrepresented groups. The American Civil Liberties Union created the campaign “Driving while black or brown” to spread awareness about racial profiling and generate donations (ACLU, 2000). The campaign won a Silver Anvil Award for its research, planning, execution and evaluation. The ACLU said that without contributions, the campaign would never have been a possibility.

Every campaign that uses racial representation is not always successful. An essential aspect of these campaigns is their timing. In 2014 after several white officer-involved shootings resulted in the deaths of several African American men, Starbucks launched its “#RaceTogether” campaign (Abitbol et al., 2018). About 66 percent of people believe that companies should have a position on social issues, but because it is what they think, not because it is a hot topic. The #RaceTogether campaign consisted mostly of having the baristas write #RaceTogether on the cups. They were not given training for when people asked questions, and the campaign quickly gained national attention. Starbucks closed 8,000 locations on May 29, 2019, for racial education training and killed the campaign in response to the backlash.

Critical race theory is important to the public relations industry since their target markets include people of different races. However, it is not enough to only represent them in the campaign. The Starbucks campaign failed due to the timing of the campaign. Other campaigns failed because their representation of people of color was not flattering. Successful diverse campaigns included accurate, flattering depictions. A diverse team creates more successful diverse campaigns because they understand how people of color interact with the world. Adequate representation will generate revenue, but not if it is a stereotype or ingenuine.

References

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Maheshwari, S. (2017). Different ads, different ethnicities, same car. The New York Times.

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            say. USA Today. https://www.usatoday.com/story/sports/olympics/2017/11/02/olympic-            ad-campaign-love-over-bias-celebrates-diversity-athletes-say/827948001/

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landscape. Journal for Multicultural Education, 12(4), 353—370. doi:10.1108/JME-06-     2017-0036

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in public relations. Journal of Public Relations Research, 24(3), 397-411.

Abstract

Texas animal rescue groups are usually understaffed, underfunded and overcapacity because there are too many domestic animals. Animal rescues use social media to find adopters, fosters and volunteers, as well as collect donations, share information, promote events and build communities. Every rescue understands the difficulties present, and they have been attempting to use social media to combat these typical rescue issues specifically overpopulation. This study uses contextual analysis of three rescues’ Facebook posts in combination with semi-structured interviews. There are several frames each rescue uses because it increases interaction on Facebook. This study attempts to examine which frames rescues use most often and if they are effective.

Animal Rescue and framing theory: How rescues use social media to influence their followers

Most animal rescues do not usually have funds available for a public relations team or advertising. They also are not typically newsworthy, so they are not receiving any free publicity from the media. Since most rescues do not have much funding in general, the volunteers often run social media accounts for the rescue. They almost exclusively use social media and word of mouth because it is a low cost and often free way to engage with their audiences. These volunteers are everyday people that do not usually have training in public relations, advertising or journalism. They learn through trial and error what does and what does not produce engagement. Like most 501(c)(3) nonprofit organizations, animal rescues attempt to use social media to educate and involve the public as well as persuade them to volunteer or donate money.   Animal rescues are one of the only entities in Texas working toward a remedy to the significant domestic animal overpopulation problem. In 2018, Texas animal shelters euthanized 114,000 cats and dogs, which was more than any other state in the United States (Henrickson, 2019.) A majority of the general public is either not aware of the overpopulation issue or does not care. In order to work towards a solution, rescues need to reach the Texans that are not aware of the problem and cause a smaller portion of them to act either by volunteering their time and resources through fostering, adopting or donating money for supplies. Most research surrounding nonprofit organizations’ use of social media focuses on which platforms the organizations use and how their content and purpose varies from platform to platform. There is not an overwhelming amount of research that attempts to understand the effectiveness of the way nonprofits use social media, and there are no articles examining Texas animal rescue nonprofits specifically.

This study will examine the different ways three nonprofit Texas animal rescues of varying sizes and popularity use their most popular social media platform Facebook. The study focuses on a two-week period in the hopes to identify the most effective framing technique and to identify the most effective way of educating the general public about the need Texas has to control the domestic animal population and persuade the public to volunteer or donate. This study intends to examine framing theory by using qualitative research to understand the relationship between frames, the rescues, their audiences and shareholders.

Literature Review

John Hadley (2015) examined direct action advocacy communication tactics’ effects on animal rescue efforts. His study found that direct action communication was effective when phone calls, house visits and emails were used in combination with each other were more effective than they were when used individually. However, he found that animal advocacy groups with volatile volunteers were even more effective when using direct action to admonish threats to others. These threats included property damage, public attacks of character and harassment. Hadley believes that the broad categories of campaign strategies reflect that there are many different rescue and animal rights groups, each with their own beliefs on appropriate campaigning techniques.

John Hadley (2017) also proposed a solution for animal activists who had been accused of changing the subject from an animal welfare conversation to an animal rights conversation. He argued that if the definition of animal rights vocabulary was clearly defined in a way that aligned with “the theory of moral language use known as expressivism” and animal welfare, then they could discuss animal welfare without ever changing the subject, which is a common accusation in the animal activist arena.

Rebecca Rifkin (2015) conducted a study by surveying over 1,000 people that found 32 percent of Americans believe animals should have the same rights as humans. She also found that only 3 percent of Americans agree with the statement “animals require little protection from harm and exploitation since they are only animals,” and 51 percent of Americans are concerned about the treatment of household pets. Rifkin believes that commercials like the ASPCA commercials and documentaries like Blackfish are the reason for the increase of concern for animal welfare and the increase of Americans that believe animals deserve the same rights as people.

Debbie Rodan and Jane Mummery (2016) analyzed the Australian campaign “Make It Possible.” The campaign focused on animal welfare and used social media sites to appeal to the public. During their study of the campaign, they found that most people who identified as animal activists identified themselves as fitting into one or more of four frames: “being vegan or vegetarian, shopping for change, personal activism and public activism and advocacy.” They found that when animals were given human characteristics and emotion, people were more likely to empathize with them and were more likely to participate in the campaign’s call to action, which varied depending on each piece of content.

Marie Mika (2006) ran a series of focus groups involving non-activists to determine how effective the advertisements that the People for the Ethical Treatment of Animals had created were. A lot of the more sensational advertisements were found to be off-putting. The example Mika sites is an image of a naked woman with different cuts of meat written on her body. She explains that the focus groups found the advertisement to be sensational and over the top. Mika reported the focus group found the advertisement ridiculous for comparing eating a hamburger to eating a person. Overall, the more targeting the advertisements were, the more off-putting the groups found animal rights movements.

Corey Lee Wrenn (2016) conducted a study that examined various moral shock tactics and abolitionists, people who do not want animals to be recognized as property and prohibit humans from using or exploiting them. Wrenn defines moral shocks as narratives, depictions, illustrations, or situations used and highlighted by activists to elicit change from their audience. She takes it one step farther by saying that these scenarios must include a factor that causes the audience member to stop and interact with the moral shock, because otherwise, it would not be shocking. Her literature review found that the effectiveness of moral shocks was in dispute. Her study also yielded inconclusive results.

Similarly, Ventura, Keyserling, Wittman and Weary (2016) conducted a study about using tours of animal facilities to shock people into caring about animal welfare. They argue that the reason most people are not animal activists is that the public is not aware of the conditions in which most domestic and farm animals live. Their study found people cared more about animal welfare and were more likely to act on a call to action after touring animal housing facilities.

Lyle Munro (2012) conducted his study over sociology in animal rights groups because the literature was significantly lacking sociological examination. He argues that most of the literature present is written from a philosophical point of view. He does not believe the information present is of much practical use. He examines several different theories in conjunction with animal rescues and animal rights, including Eliasian theory, Marxist realism, feminism, ecofeminism, and social constructionist theory. Munro supplemented the practical knowledge that was available in some periodicals at the time by explaining how these theories influence the practicalities of animal rights.

Leslie Irivne (2020) used framing theory to study the way animal shelters “think” about problems compared to the way the general public “thinks” about these issues. The two perspectives value different problems as more important, which creates issues when the shelters attempt to solve problems that the public views as less important but that are an issue in the everyday animal shelter volunteers’ or employees’ lives. She uses the term “think” for the interpretive processes shelters use during chaotic decision making. Irvine specifically examines the way the animal shelter thinks about why people drop their animal off at the shelter, which is called owner surrender, and the way the owner thinks about their reason for surrendering the animal to the shelter. Irvine gathered her research by conducting an ethnography of more than 300 hours spent in an animal shelter, which she does not name. She found that there was a significant amount of discourse in the way the shelter thinks versus how the owner surrendering their unwanted pet thinks. She relates this discourse to larger social problems like homelessness and poverty.

Geordie Duckler (2008) argued two major problems with the animal rights movement. The first problem he evaluates is that the law was created for man, not animals. He quotes Roman jurist Gauis, “hominum causa omne ius constitutum,” which translates to all law was established for man’s sake. He states that the second problem is that most animal rights activists lack basic knowledge of the law and how rights are created and defined. They also do not understand that by changing these laws so that certain animals have rights would strip other species of their rights. Most animal rights activists also do not understand that even though there is not a federal law protecting animal rights or welfare, there are states that do have laws that protect animals that federal law would override.

Katja Guenther (2017) conducted a study about the power volunteers have to buck the system of routine euthanasia in animal shelters. She begins with a narrative detailing her experience, pleading a sick dog’s case to live to the shelter staff. She was ultimately turned down, but she began organizing a way for a rescue group to step in and “tag” the animal. Tagging an animal means the rescue has agreed to take them out of the shelter and care for the animal until a home for it has been found. Guenter explains that for some animals, being tagged by a rescue is their last chance at a life outside of a crate. Guenther used her position as a shelter volunteer to conduct an ethnography. She observed other shelter volunteers and their resistance to accepting euthanasia as an inevitable part of shelters. The staff at the shelters have largely accepted that euthanasia is a necessary part of the process. However, volunteers are much less likely to accept it. Instead, they use the capital and experiences they have outside of the shelter to attempt to save the animals. She focused her study mainly on impounded dogs since that was where she was trained to volunteer.

Research Questions

Animal rescue is an easy rabbit hole to fall into, especially for passionate Texans. Before the internet, animal rescues had to work in close contact with the shelters to save animals. Rescuers had to visit the shelters or call other points of contact to save animals. Now, rescues have started to use Facebook as a way to interact with shelters, tag animals, arrange transport, find fosters, locate potential adopters, collect donations and share animals that still need rescuing. Animal rescues use trial and error to decide which tactics and frames work the best for their social media accounts. However, these rescuers gauge the performance of their social media solely through likes and engagements; they do not ask their followers why they interacted with specific posts more than others.

Framing theory is evident across rescues social media pages. There are certain truths that rescuers have come to accept because of the frames animal rescuers use on social media. Animal rescuers are not typically supportive of traditional pet stores or breeders. Rescues frame the traditional pet store by providing information about overpopulation in conjunction with breeders that are only adding more animals to the overwhelming problem while there are animals in shelters that cannot find homes. Rescuers have created a community-wide hashtag “#adoptdontshop” that they use when framing this issue. This causes rescue followers to accept that breeders must be a negative thing because the fact that breeding more animals only causes many more to die in shelters is the only information the rescues provide them. They do not provide information about how some breeders only breed dogs to fulfill specific needs people have like service dogs, K-9 dogs, or hypoallergenic pets for those with allergies.

Rescuers change the frames they use when their call to action changes. When they need people to donate money, they typically create a narrative surrounding a specific animal and frame the case as the animal will not receive the treatment it needs if there are not enough donations.

These questions seek to understand which frames are the most common and effective at causing people to act either by volunteering, adopting or donating to rescues, and when it is ineffective or even detrimental. There are not a lot of scholarly research articles about animal rescue, but there is a significant amount of academic research covering communication, framing, social media and nonprofits. These questions should provide valuable information to rescues and also contribute by filling a gap in the existing literature.

RQ1: How do animal rescues use frames in their Facebook posts?

RQ2: How effective are those frames?

Method

The participants in this study were pet owners and rescue supporters, people that have donated, adopted, fostered or volunteered their time to an animal rescue and social media administrators. They were interviewed in order to determine which frames were used and if the frames the rescues used during the two weeks were effective. The methods also included contextual analysis of three rescues’, The Saving Hope Animal Rescue Foundation, The Lone Star Dog Ranch Rescue and Animal Rescue Foundation of Texas, Facebook posts. These animal rescues were chosen because they were responsive to the study and agreed to participate. The posts analyzed were compared using frames and their number of impressions.

The directed interview technique, semi-structured interview (Treadwell, 2017) or focused interview (Merton, Fiske & Kendall, 1990) was used to ask the administrators and rescue supporters guiding questions that allowed appropriate follow up questions to be included as well. The questions asked the administrators about their experience with animal rescues and what role Facebook posts had in their interactions with the rescue. The follow-up questions varied depending on the interview were included for clarification and elaboration. The interview also asked questions about their knowledge of the overpopulation of domestic animals in Texas. The purpose of the interviews was to determine if they were influenced by frames used by the rescues on social media.

There were ten people that adopted, fostered, volunteered or donated on behalf of one of the rescues interviewed. Each interview lasted approximately one hour and included preliminary questions about their level of involvement in the rescue and general perceptions before asking them more specific questions about their opinion of the level of influence animal rescues’ social media had on them. A list of questions can be seen in Figure 1. The interviews were conducted over the phone and in person.

All of the interviews were recorded and transcribed and then analyzed for similarities. The COVID-19 virus affected the number of rescuers interviewed in person and via the phone since some rescues closed their doors and only employed essential personnel, which did not include their volunteers.

A content analysis of the three rescues Facebook posts found that each rescue had varying degrees of interaction, which coincides with the difference in followers. The Lone Star Dog Ranch Rescue has 196,000 followers on Facebook. The Saving Hope Animal Rescue Foundation has 21,261 followers, and The Animal Rescue Foundation of Texas has 9,914 followers. The number of impressions The Lone Star Dog Ranch Rescue receives is much higher than The Animal Rescue Foundation of Texas because of The Lone Star Dog Ranch Rescue’s large number of followers. The rescues do have a different number of page likes; however, this study focused on followers because not every person that likes the page follows the rescue. Posts only appear in the followers’ Facebook newsfeed. A comparison between the effectiveness of frames between these three pages based on impressions was difficult because of the substantial differences between the number of followers. However, the interviews provided supporting information that helped clarify the effectiveness of the frames. The rescue social media administrators were also interviewed to evaluate the reason they chose to use these frames. A list of questions can be seen in Figure 2.

All of the Facebook posts were coded into themes and then analyzed for frames. The Facebook posts were gathered into a PDF file that was printed and then cut into individual posts. These posts were then sorted into different themes. Then similar themes were combined to create the five main thematical categories that were then analyzed for frames. These five themes were pet biographies, sick animal stories asking for donations, memes of adoptable animals, euthanasia list pleas for fosters, and successes. Some posts did not fit well into a theme that were excluded from the framing analysis.

Results

            RQ1: How do animal rescues use frames in their Facebook posts? The social media administrators all stated that they use social media to generate word of mouth and try to get the most shares for their adoptable animals. The administrators also said that Facebook was their most-used platform because most people that are old enough to adopt an animal on their own use Facebook more than the other platforms. Also, Facebook was the only platform The Lone Star Dog Ranch was aware of in 2009; Instagram did not exist, and Twitter was only a few years old. All three administrators said they had the most followers on Facebook, which also caused them to use it more. When asked how they knew The Saving Hope Foundation Animal Rescue administrator “just knew.” The administrators were also interviewed about the frames they used in layman’s terms. They answered that they always wanted the posts to make the rescue “look good.” They also said they tried to create posts that documented the animals when they were first brought into the rescue, especially when the animals had significant health problems that were visible in photographs. The Lone Star Dog Ranch Rescue wrote in an email that transparency and honesty are two factors they consider in each post they create, so they share each dog’s medical history with the Facebook page. This transparency allows any potential adopters to be aware of any issues that will be ongoing with the animal. Rescues also stated that they follow similar rescues for inspiration, which explains why some of their posts are similar.

            RQ2: How effective are those frames? The context analysis identified five common themes in the Facebook posts: biographies for pets, narratives about a sick animal asking for memes of animals, shared posts of animals on the “last call” euthanasia list that beg for someone to foster or adopt them and success stories. Once the common themes were identified, they were used to identify frames.

The rescues use pet biographies to frame each animal as a future family member for their forever home, a common name for the pet’s adoptive family. They use more playful frames when explaining the pets’ personalities. The administrators change the terms that have negative connotations like “pet aggressive” to more favorable terms like “Charlotte is a diva who would do best as an only pet.” The Lone Star Dog Ranch Rescue, however, does not do this. Their rescue chooses not to frame their aggressive animals more playfully because, according to their social media administrator, it is irresponsible not to be transparent about something as serious as animal aggression, and their potential adopters have a right to know everything about the animal they are considering.

They frame the donations and the euthanasia list by providing context, framing the followers of the page as the animals’ last hope. They frame the situation as if a follower does not step up to help; then, the animal will die. It is not always true, but it is seen throughout The Saving Hope Animal Rescue Foundation and Animal Rescue Foundation of Texas Facebook posts. The Lone Star Dog Ranch makes similar requests, but they post pictures of the veterinarian bill with a picture of the animal after it has received treatment asking for help. All of the rescues also create follow up posts thanking the donators because without them, it wouldn’t have been possible along with a picture of the dog running and playing at the ranch.

The Lone Star Dog Ranch Rescue uses previous donations to purchase dogs that would otherwise go to a puppy mill to live in poor conditions. They place a call to action on the bottom of the post showing the animals they have just saved and often even use the donate button to ask for donations to save future animals in need at the next puppy mill auction. The donators all claim that they donated because if they did not, then nobody else would, which confirms that the frame the rescue used works to encourage more donations.

They use photos to frame the adoptable animals as humanlike, funny and loveable. They do this by choosing only the “cutest photos” and then creating a “memorable caption,” according to The Saving Hope Foundation Animal Rescue’s social media administrator. The Animal Rescue Foundation of Texas utilizes memes the least because their engagement is not as good on meme posts according to their volunteer social media administrator. They also said that their level of creativity on a given day plays a factor in creating memes as well. The Lone Star Dog Ranch utilizes this type of post the most. They receive a moderate level of engagement on these types of posts just slightly behind the success stories themed posts. The adopters interviewed stated that they enjoyed the memes, but it was not a deciding factor when they decided to adopt.

They use successful adoption stories and veterinarian visits to show the way they are using their donations for supplies and vet visits to save animals. The Lone Star Dog Ranch Rescue’s social media administrator said the success stories are her favorite to create because it allows the followers to see the animal’s whole story from the intake to the adoption. These three rescues make a post at least once a month, stating that adoptions allow them to pull more animals from the shelter, which then shortens the total amount of animals euthanized. They place the adoptions in a framework that encourages people to continue to aid the rescue in their efforts to save and spay and neuter the animals in their care. The rescues emphasize the fact that they do not adopt out animals that have not been spayed or neutered because intact animals only contribute to the growing overpopulation problem. They also state that even pure breed animals end up in the shelters, so spaying and neutering are important for all of the animals, not just mixed-breed animals.

Discussion

The findings of this study found that animal rescues use three main frames that they change based on the situation, and they use these frames with the overall image of the rescue in mind. The frames identified were followers as the only hope, animals portrayed as having human characteristics, donations, adoptions and fosters make rescue possible. The rescues agreed that using these frames was a conscious decision to attempt to influence their followers into aiding the rescue. The findings from interviewing adopters, fosters, volunteers and donators showed that most of them learned about the rescue through social media, specifically Facebook. Although all three rescues used multiple social media platforms, they all said they use Facebook the most because they received the most engagement on the platform compared to other popular platforms like Instagram and Twitter.

During interviews, the majority of supporters agreed that Facebook posts directly influenced their decision to adopt a particular animal. Three of those adopters interviewed found their animal through a Facebook post that included the animal’s picture and biography. They said that finding an animal through Facebook was more convenient than visiting a shelter or looking through adoption websites like petfinder.com. They also agreed that adopting from a rescue was better than adopting directly from the shelter because the rescues can provide them more information about the animal and its background than the shelter can. Some of the adopters’ responses can be seen in their own words in Figure 3.

The responses from the adopters and donators clearly evaluate the rescues’ use of frames, especially framing animals with human characteristics. These posts also receive a large number of shares. The supporters interviewed also stated that they enjoyed donating to the rescues because it allowed them to make a difference quickly. Also, they would be able to see how their donation directly helped because the rescues posts the outcome of the donations. Most of the supporters of the rescues did not even realize that the messages they were receiving from the Facebook posts were being framed in order to influence them into supporting them.

Limitations

The way the administrators and rescue supporters were interviewed varied. All of the supporters were interviewed in person or over the phone. However, the social media administrators were interviewed through two phone calls and one email. The inconsistency of interviewing techniques could have affected the way the interviewee responded to the question.

The COVID-19 virus also impacted the research for this study. The stay at home order did not allow for a focus group to take place. A focus group would have allowed for quicker identification of the effectiveness of the frames. It would have also allowed more schools of thought that had not been considered for this study to emerge than the semi-structured interview allowed. The focus group could have been conducted over Zoom, but the participants were more willing to participate in the interview via telephone over the Zoom option.

Further Research

This study would benefit from a larger number of interview subjects. Since the interview pool was small, three rescue social media administrators and ten rescue supporters, the qualitative data collected was not a large enough amount to make a generalization about the animal rescue industry as a whole. Also, the only people interviewed had either already worked for the rescue or supported the rescue by either donating, fostering, adopting or volunteering. The selection of interview candidates was biased because it did not include anyone who had followed the page but had not supported the rescue by one of the four main methods of support. This did not allow the people who followed but had not actively supported the rescue or participated in a call to action to explain why they had not supported the rescue yet and uncover the reasons why the frames may not have been as effective in influencing them as it was at influencing others.

Conclusion

This study examined two weeks of posts on the Facebook pages of The Lone Star Dog Ranch Rescue, The Animal Rescue Foundation of Texas, and The Saving Hope Foundation Animal Rescue. The content analysis found that there were five common themes, biographies for pets, narratives about a sick animal asking for donations, memes of animals, shared posts of animals on the “last call” euthanasia list that beg for someone to foster or adopt them and success stories. After sorting the posts into themes, frames were identified. The frames were followers as the only hope, animals with human characteristics, donations, adoptions and fosters make rescue possible.

The three Facebook administrators, one from each rescue, agreed to be interviewed either over the phone or via email. The interview process was semi-structured to allow for follow up questions as well as introductions of new ideas as the interview unfolded. This allowed for the creation of new questions that would otherwise not have been considered or asked. The administrators all said that their Facebook pages drive most of the donations and adoptions they receive. The pages were created to spread word of mouth and advertise adoptable animals that were not getting enough attention from adoption sites or foot traffic. The rescues also all agreed that the content they create is almost always created to improve (or solidify) the image of the rescue.

The ten supporters that were interviewed through a semi-structured interview had all adopted, donated or volunteered with one of the three rescues. All of the supporters were also followers of one of the rescues’ Facebook pages for at least one year. Almost all of the supporters agreed that Facebook helped them decide to adopt from a rescue; only one supporter disagreed, saying that they adopted directly through an animal shelter. Of the nine that agreed the Facebook pages influenced their decision to adopt, three chose to adopt specifically because they saw a picture of an adoptable animal they wanted. All ten of the participants agreed that they follow one of the rescues because they agree with the rescue’s values. The supporters and administrators interview responses identified frames and showed that most of them were effective, while some were more effective than others.

 

References

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mobilization. Social Forces, 85(2), 916—941.

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·       What rescues do you follow on social media? ·       How did you find these rescues? ·       Why do you follow them? ·       Have you ever interacted with the rescues’ posts? How? ·       Have you ever volunteered, donated, fostered or adopted? What led you to volunteer, donate, foster or adopt? ·       How do you decide to adopt your animals? ·       What posts do you interact with the most?

Figure 1: Questions for supporters

·       What is the main purpose of social media accounts for the rescue? ·       What is the most used social media platform for your rescue? Why? ·       How do you decide what content to include in posts asking for donations or fundraising? ·       What are your favorite posts to create? ·       How do you decide to word pet’s biographies? ·       What do you enjoy the most about running social media accounts?

Figure 2: Questions for administrators

·       “I saw Cleo on Facebook, and I just had to have her.” ·       “Scrubber was so spunky even in photos, so I filled out an application for him.” ·       “Spud needed somebody to step up. I adopted him after I watched him on Facebook.”

Figure 3: Adopter’s own words

Abstract

Native advertisements are one of the most ethically questioned strategies in digital communication. Some individuals can easily identify native advertisements while some minority groups like special needs or elderly may not be able to tell native advertisements apart from organic content. Native advertising began in magazines and newspapers before making a debut on social media sites, websites and smartphone applications. Native advertising’s popularity has grown, and so has the concern centered around its ethics. Media outlets must decide if it is their ethical responsibility to clearly label sponsored content or if the typically tiny printed word “sponsored” placed somewhere in the advertisement is an ethically sufficient way to alert people to an advertisement. However, media outlets must consider their obligations to their audience as well as their stakeholders. All publications are doing their best to generate revenue while upholding their beliefs and principles.

 

Dual responsibility theory is a revision of social responsibility theory. Dual responsibility theory acknowledges that communication professionals have an obligation to society to be transparent and professional and an obligation to their stakeholders to protect their organization’s bottom line. Native advertisements are controversial because some professionals argue that they are deceptive while others argue that the majority of the audience can identify native advertisements (Han et al., 2018). The Federal Trade Commission has mandated that sponsored content be disclosed as such, but only 63 percent of publishers followed that guideline as of 2019 (Li & Wang, 2019). Native advertising is a type of covert advertising; it is defined as the practice by which marketers or advertisers borrow the credibility of a publication by presenting content that mimics the publication’s original content (Wojdynski & Golan, 2016). When people first see a native advertisement, they may not immediately recognize it as sponsored content. When it is recognized as sponsored content, the audience often feels as though the publication has attempted to deceive them. When the audience feels deceived, they are less likely to interact with the ad and even less likely to spend money on the product or service. In contrast, when an audience feels as though the publication or platform has been transparent in disclosing sponsored content, people are more likely to interact with the advertisement. They also see the publication or platform as more credible. Dual responsibility theory states that advertisers operate in a way that will satisfy their obligation to society and their shareholders most of the time.

 

1. Native advertising summary

Among the first native advertisements, was “Women Inmates,” a native advertisement produced by Netflix that ran in The New York Times (Deziel, 2014). The advertisement was written to look like a news article and blend in with the other content on The New York Time’s website. The advertisement was praised because it was seen as journalism that just also happened to be an advertisement for the Netflix series Orange is the New Black. The New York Times discloses that the article is an ad in a banner that runs across the top of the screen where most people will notice it even though the typography is not obtrusive. The article also never explicitly tells the audience to watch Orange is the New Black or even watch Netflix. However, not all native ads are received as well as this one was. The Atlantic published a native advertisement for the Church of Scientology that was designed to look like an article, but it was written as a hyper supportive press release. The backlash The Atlantic received for this misstep was fierce. Both publications published the native advertisement because of the revenue it brought their organization (Schauster et al., 2016).

 

2. Dual responsibility model

            Dual responsibility model is an updated version of social responsibility theory and stakeholder theory. Social responsibility theory is a combination of concepts created by the Hutchins Commission report. Social responsibility theory centers on the need for an independent press that examines organizations, provides objective and accurate reporting and fosters great communities (Baran & Davis, 2015). The Hutchins Commission tasked the press and digital communicators to gather the surface level facts and then delve deeper to gather the context and subtext.

Dennis McQuail summarized the basic principles of social responsibility theory. Media should accept and fulfill their obligations to society by sticking to high standards of professionalism (Baran & Davis, 2015). By applying these standards, the media should become self-regulating within the framework of the government. Media should avoid stories that will incite crime or violence. They should also encourage diversity and present a variety of views. The media should meet the expectations of society to be accurate and serve the public good. Lastly, media professionals should be accountable to society, employers, and the market. As the media advanced, the need for a more comprehensive model became apparent. The dual responsibility model includes First Amendment considerations of social responsibility theory as well as economic realities of the media’s corporate environment.

The dual responsibility model goes one step further by incorporating stakeholder theory and argues that the media need to acknowledge the financial aspect of journalism as well as their obligation to society. Bloom and Cleary argue that since more and more media are becoming consolidated, there is an even greater need to be transparent about sponsored content (2009). If a publication places a native advertisement, they must acknowledge it is an ad. The New York Times inserts a banner that is not present on non-sponsored content pages. This clearly alerts their readers that the information they are consuming is no longer produced by a New York Times reporter (Deziel, 2014).

 

3. Dual responsibility model’s effect on native advertising

            The dual responsibility model draws on the high standards set forth for media professionals by social responsibility theory and stakeholder theory. Stakeholder theory allows for a wide variety of ethical business practices because not all stakeholders have an economic interest; stakeholders could include shareholders, communities, employees, advertisers, the Federal Communications Commission and others. Media professionals should be ethical and fulfill their obligation to society by being as truthful, accurate and transparent as possible in their organic content and advertisements. Media professionals must also satisfy their obligation to their shareholders. They do this by creating content people want to read, and by running advertisements that create income. Native advertising can create conflict for media professionals. Some native advertisements satisfy the obligation to the shareholder but not the audience. Native ads that are not clearly identified can be misleading. Media professionals should not intentionally mislead their audience. The dual responsibility model acknowledges the need for business and a responsibility to society in one framework. It also acknowledges the shift from considering if news is important to considering if the audience will interact with the story or not.

The Atlantic ran the native advertisement for the Church of Scientology (Carlson, 2015). The advertisement was marked in a yellow box near the top of the article and at the bottom of the article as sponsored content. However, people were still outraged, even though the advertisement was marked as an ad. There is not a clear-cut ethical reason the Church of Scientology’s native advertisement received harsh criticism. The Atlantic apologized for the incident by accepting fault and acknowledging that their readers were upset, see appendix. However, The Atlantic was vague in their statement because there was nothing specific that they did wrong. Even though the advertisement did read like a press release, it was labeled as sponsored content. Some people criticized The Atlantic not for the advertisement itself, but for accepting any form of advertisement from the Church of Scientology. More critics were concerned that the magazine allowed the Church of Scientology to create an advertisement that appeared at first glance to be organic content produced by Atlantic reporters. Others argued that the advertisement was acceptable if the copy had not read like propaganda, and the magazine should have requested the copy to be changed before running the advertisement. The Atlantic responded to the criticism with their apology, removal of the ad and a timeline of events that stated going forward they would label advertisements as “advertisements” to more clearly distinguish them from editorial content.

Native advertising, when done poorly, can call the credibility of the entire publication into question because the publication is seen as lending their credibility to the advertiser. James Fallows, a writer for The Atlantic, summed up the dual responsibility model’s effect on native advertising very well by saying all publications are attempting to remain a profitable business, and they are no exception while upholding their honor and principles (2013). It is difficult to find a balance between satisfying stakeholders and satisfying the readers’ need for total transparency all the time.

 

4. Limitations of dual responsibility theory in the real world

            The dual responsibility model is typically a useful model for the media to follow today. However, it does have limitations. The media cannot satisfy all of their stakeholders partly because it can be difficult to identify all of the stakeholders, which can include employees, owners, the community, shareholders and others. For example, a radio station has a set community it serves. Its community is determined by how far the signal reaches. Newspapers like The Denton Record Chronicle serve the Denton community. It is not as clear cut for other media like CNN that have a global audience. As the Church of Scientology’s native advertisement demonstrated, there can be conflict when attempting to satisfy the publication’s bottom line. Some instances may satisfy the stakeholders but not the social responsibilities of the media or vice versa.

Dual responsibility acknowledges the media’s need to satisfy their social and stakeholder responsibilities, but often the media focus more attention on satisfying their stakeholders. Dual responsibility is also overly optimistic about the media’s desire to meet social obligations. Since media professionals do not have to be licensed, there is not a standard teaching model in which they learn about dual responsibility theory. So, while many media professionals attempt to follow the dual responsibility model, there are media professionals that are not aware of its existence and were not trained to follow a code of ethics (Baran & Davis, 2015).

 

Native advertising can be an ethical source of income for many publications if media professionals follow the dual responsibility model. The model allows the media to consider their responsibility to the stakeholder and society. However, not all media professionals are trained to follow dual responsibility theory or a code of ethics. As technology advances, native advertisements are becoming more prominent on online news sites and social media, so it is becoming more critical for publications to consider their own ethics as well as their publication’s ethics when running a native advertisement.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

References

Adams-Bloom, T., & Cleary, J. (2009). Staking a claim for social responsibility: An argument

for the dual responsibility model. The International Journal on Media Management,   11(1), 1-8. doi: 10.1080/14241270802518356

Baran, S. J., & Davis, D. K. (2015). Mass communication theory: Foundations, ferment, and

            future (7th ed.). Stamford, CT: Cengage Learning.

Carlson, M. (2015). When news sites go native: Redefining the advertising- editorial divide in

response to native advertising. Journalism, 16(7), 849-865. DOI:    10.1177/1464884914545441

Fallows, J. (2013). On The Atlantic’s scientology ad (and aftermath).  The Atlantic.

https://www.theatlantic.com/national/archive/2013/02/on-the-atlantics-scientology-ad-        and-aftermath/273447/

Han, J., Drumwright, M., & Goo, W. (2018). Native advertising: Is deception an asset or a

liability. Journal of Media Ethics, 33(3), 102-109. doi: 10.1080/23736992.2018.1477048

Li, Y., & Wang, Y. (2019). Brand disclosure and source partiality affect native advertising

recognition and media credibility. Newspaper Research Journal, 40(3), 299-316. doi: 10.1177/0739532919849472

Schauster, E.E., Ferrucci, P., &  Neil, M.S. (2016). Native advertising is the new journalism:

How deception affects social responsibility. American Behavioral Scientist, 60(12), 1408-    1424. doi: 10.1177/0002764216660135

The Atlantic. (2013, January). Statement from The Atlantic. The Atlantic.

https://www.magnetmail.net/actions/email_web_version.cfm?recipient_id=699462885& message_id=2459857&user_id=NJG_Atlan&group_id=0&jobid=12656579

Wodjdynski, B.W., & Golan, G.J. (2016). Native advertising and the future of mass

communication. American Behavioral Scientist, 60(12), 1403-1407. doi:        10.1177/0002764216660134

 

 

 

Appendix

The Atlantic’s Apology

We screwed up. It shouldn’t have taken a wave of constructive criticism — but it has — to alert us that we’ve made a mistake, possibly several mistakes. We now realize that as we explored new forms of digital advertising, we failed to update the policies that must govern the decisions we make along the way.  It’s safe to say that we are thinking a lot more about these policies after running this ad than we did beforehand. In the meantime, we have decided to withdraw the ad until we figure all of this out.  We remain committed to and enthusiastic about innovation in digital advertising, but acknowledge–sheepishly–that we got ahead of ourselves.  We are sorry, and we’re working very hard to put things right (The Atlantic, 2013).

People have been creating sticky ideas since there have been ideas. Sticky ideas are not new. However, a formula for designing an idea, message, product or ad is new. Chip and Dan Heath streamlined an easy way to create a sticky idea. In doing this they examined naturally sticky ideas and created this formula based on qualities these ideas all possessed. The brothers suggest there are not any new ideas just different ways of presenting them. The reasons behind why some ideas stick and others die are important to know because it allows advertisers to know how to craft and present their idea in a way that is successful and memorable.

There are six key principles that make an idea sticky. At least a few of these principles are found in every sticky idea. Sticky ideas are simple, unexpected, concrete, credible, emotional, and tell a story. Each idea may only contain two or three of these principles but they are there. Every idea relies on these six things because they work (C. Heath & D. Heath, 2007).

Sticky ideas are simple. They are not complicated or hard to understand. The Heath brothers relate keeping a message simple to commander’s intent (C. Heath & D. Heath, 2007, p. 26). The military suggests that when coming up with a commander’s intent that the commanders ask themselves two questions: “If we do nothing else during tomorrow’s mission we must _____________,” and “The single, most important thing we do tomorrow is ____________.” (C. Heath & D. Heath, 2007, p. 27) However, the brothers do not mean keep ideas dumbed down or short. They mean find the big picture’s core idea. If a company’s message is “Our cookies are the best because we use all-natural ingredients and they’re healthier for you than other processed cookies.” The company should probably make it more compact. “Our cookie company values our customer’s health.” That allows everyone creating new cookie recipes for the company know that they need to pick the healthiest ingredients. This message also communicates that the cookies are healthy and safe to the consumers.

Sticky ideas are unexpected. Sticky ideas make our brains work. They test our “guessing machines.” Brains like patterns. Whenever something challenges a pattern the brain has it grabs attention. Sticky ideas get attention through surprise. They keep attention through a mystery. Almost everyone has sat through the flight safety speech. It’s the same on every flight. When Karen Wood, the flight attendant, inserted some jokes it grabbed people’s attention (C. Heath & D. Heath, 2007, p. 63). It captured people’s interest because their brain guessed that it would follow the typical safety warning but it did not. In order to keep interest, there needs to be a knowledge gap that people can feel. A perfect example is when Dr. Jenny Dean asked if Ellen, Bradley Cooper, or Samsung owned the photo that was taken at the Oscars. Everyone wanted to know the answer and made guesses as to who owned it. She highlighted a gap we didn’t know was there. She didn’t tell the answer right away. First, she introduced some laws that were clues about who owned the photo. Dean only revealed the owner when she didn’t need our attention anymore. That one question caused us to stay interested throughout the presentation because we wanted answers to fill our knowledge gap.

Sticky ideas are concrete. Most people do not handle ambiguity well. They like having things nailed down. The main goal of making an idea concrete is to help them understand, remember, and coordinate. Some people might understand how much land 20 percent of California is. However, most people do not. They can understand how big a landscape is though. Break ideas down into something more tangible that people can understand. It’s easier to persuade people to protect the Mount Hamilton Wilderness than the hills next to Silicon Valley. People understand Mount Hamilton Wilderness, it’s concrete. It has a name. The hills next to Silicon Valley is too ambiguous to convince people it’s important (C. Heath & D. Heath, 2007, p. 102).

Sticky ideas are credible. Sticky ideas help people believe. The idea could be presented through an experiment, an absolute authority or an anti-authority (C. Heath & D. Heath, 2007, p. 132-136). An experiment like swallowing bacteria to prove it causes ulcers or placing quarters on a wet pieces of toilet paper to compare strength is creating credibility people can see. An expert speaking about the type of bacteria that causes ulcers would not have needed to swallow bacteria to prove it. People would believe him because he’s an authority on the topic. Pam Laffin is an antiauthority. She’s believable because she is living proof that smoking is bad for health. Convincing details can also create credibility. The mother that knows her child has a Darth Vader toothbrush must be a good mother otherwise she would not know that detail (C. Heath & D. Heath, 2007, p. 138-9). Statistics become more impactful if they are made accessible. The number of nuclear warheads does not resonate with most people. It’s too large to picture. If you equate one BB to one warhead and dump them into a bucket it makes it tangible. All of a sudden a large number becomes impactful because people can see it in a representation that makes sense.

Sticky ideas are emotional. Emotional ideas make people care. Feeding people a bunch of statistics about poverty will not make them care. Showing people a specific child that doesn’t ever get enough to eat will make them care more than a bunch of numbers. People feel like they can help one person but they can’t help the masses. The term sportsmanship doesn’t mean much to athletes, coaches or parents anymore. “Honor the game” means basically the same thing as “practice good sportsmanship.” However, “honor the game” holds more weight with participants because they associate that phrase with respecting their sport. Customers are always going to ask “What’s in it for me?” It’s the copywriter’s job to tell them what is in it for them (C. Heath & D. Heath, 2007, p. 179). In Tempe, Arizona more people were persuaded to get cable television when the ad asked them to visualize their lives with it (C. Heath & D. Heath, 2007, p. 180-181). The consumer is asking “what’s in it for me if I buy cable TV?” The ad answers that they won’t have to spend as much money on babysitters. They can enjoy a quiet evening in instead of going to the movies. The ad makes it personal. Another way to evoke emotion in ads is to appeal to people’s identity. In the “Don’t Mess with Texas” ad campaign their target audience was Texans. In order to craft a successful campaign the creators had to put themselves into the shoes of a littering Texan (C. Heath & D. Heath, 2007, p. 196-199). Texans have a lot of pride. They believe Texas is the best state. The best way to convince Texans not to litter is by convincing them and showing them that great Texans don’t litter. The ads feature prominent Texans cleaning up litter or doing other things and then saying “Don’t mess with Texas.” They are leading by example. Willie Nelson is a Texan and he doesn’t litter. Other Texans shouldn’t litter either.

Sticky ideas are often times a story. Stories can be used to simulate how someone should act. The nurse that trusted her instincts and acted against the doctor’s orders ended up saving a child’s life is a great example of conveying a message through a story (C. Heath & D. Heath, 2007, p. 204-205). This story leaves the lesson that going with your instincts can be better than what you are taught. Stories can also be used to inspire people to action. Jared lost 245 pounds eating Subway sandwiches. People watch his story and think if he can lose 245 pounds by eating Subway sandwiches then it must be effective and healthy for everyone. This story inspired people to buy Subway sandwiches because Jared’s weight loss story inspired them to lose weight on Subway too.

Sticky ideas can influence sales to go up or down. Sticky ideas first and foremost create awareness. If people aren’t aware of a product, then they can’t buy it. Creating awareness is often the first step in creating a successful business which is why ad campaigns often focus on it. Once the public has a general awareness of an idea or brand they can decide whether or not to look further into it. However, if there is not a significant amount of interest buzzing around a topic then the majority of people will not know about it. If people do not know they cannot impact sales.

Sticky ideas do not just increase sales. They can decrease sales as well. The anti-smoking campaign that Pam Laffin starred in drove down cigarette sales. The metaphor that compares all of the saturated fat in the popcorn to the fat in an entire day’s worth of decadent food caused popcorn sales to plummet. It even caused the movie theaters to change the oil they pop the popcorn in. Sticky ideas generate interest because they are designed to grab people’s attention and keep it. The TV commercial with catchy background music that gets stuck in your head might cause consumers to google the ad or the product. After examining the product they might decide to buy. Sticky ideas influence sales because each principle of SUCCESs targets the right audience in the best way when used correctly.

Stickiness changes the way that companies create messages. The company might choose to send their message through a convincing story instead of just stating their goal outright. We want people to quit smoking because it is bad for them. This sentence is much less convincing than a story about the negative effects of smoking told by an antiauthority figure like Pam Laffin. Pam is stickier than a general statement. People are desensitized to most statements in advertising. They blend in. Smoking is bad. This burger tastes good. They’re boring. Pam Laffin is not boring. She stands out as the reason not to smoke.

Messaging might also be sent through a metaphor. Art Silverman set out a medium bag of popcorn next to a spread of a day’s worth of food (C. Heath & D. Heath, 2007, p. 7). Then Silverman says there are 37 grams of saturated fat in the bag of popcorn. All of the other food combined has 37 grams of saturated fat. If the message had just been 37 grams of saturated fat is too much then most people wouldn’t have paid much attention. But, the metaphor made it tangible and personal. A person could eat one medium bag of popcorn or they could eat an entire day’s worth of food to reach 37 grams of saturated fat. Most people are going to choose the entire day’s worth of food.

Stickiness impacts the scope of the message sent out. Most companies have several long-term goals. These companies can be successful in achieving these long-term goals if they have a core message that everything boils down to. Southwest Airlines is THE low cost airline (C. Heath & D. Heath, 2007, p. 29). Every choice Southwest makes is influenced by that statement. Passengers would like to have a light meal offered on shorter flights. That’s great but does that align with staying THE low cost airline? No, it doesn’t so they didn’t do that. It’s a simple message that can be easily communicated to all of their staff that would help them create ideas for the airline to be better. If the idea helps Southwest remain THE low cost airline then pitch the idea. If it doesn’t help then don’t pitch that idea. This guiding principle helps let others know what they should do.

The message itself does impact sales. The presentation is what makes it sticky. We are THE low cost airline impacts what Southwest offers. The amenities and the cost of the flight impact people to buy or not. The messaging creates reasons people should or should not buy things. The 37 grams of saturated fat in popcorn is much too high. This message influenced people not to buy popcorn at the movie theater. Eventually, this message caused the movie theater to change the popcorn they sell. They started popping it in a healthier oil like vegetable oil so that people would start buying their popcorn again. The consumers sent a message to the movie theater that they would not buy popcorn with that much fat in it. If the movie theater wants them to buy popcorn they need to make it healthier. Simple and concrete messages are going to influence sales more than ambiguous messages. Most people do not handle ambiguity well. It is much easier to handle concrete and tangible facts. The simpleness of an idea needs to inform people the main idea or purpose of a product and then show the consumer why they need or don’t need it. 37 grams of saturated fat is an unhealthy amount. Do not eat popcorn made with coconut oil. It is simple and concise. It is easier to act on ideas you understand.

In order to make something stickier, people should follow the SUCCESs principles. The Heath brothers already studied tons of successful ideas to find out why they were successful. They’ve already done the grunt work to learn why certain ideas stick and others die. There’s always more to be learned, but Made to Stick is a good place to start. Learning from others’ successes and failures is an easy way to predict whether an idea or ad will be successful or not. The most important thing to make an idea stick is to strip down a complex or unclear message or idea to its core. People cannot act on an unclear message. However, the audience does get a say in what the message means. They can interpret the message differently or transform the phrase (C. Heath & D. Heath, 2007, p. 238). Durocher said, “Nice guys! Look over there. Do you know a nicer guy than Mel Ott? Or any of the other Giants? Why, they’re the nicest guys in the world! And where are they? In seventh place!” This quote went through several transformations before becoming “Nice guys finish last.” Both quotes have the same meaning but Durocher didn’t change the quote. His audience did. If the audience changes the message but the meaning stays the same then keep their message. It sticks, so use it.

It is important to know why some ideas stick and others die. In any field communicating with others is a must. In everyday life, people have to explain things in a way that helps people care, remember, understand, agree, believe, or act on an idea. By knowing the reasons behind great ideas people can create a way to deliver a message that will stick.

Sources

Heath, C., & Heath, D. (2007). Made to stick: Why some ideas survive and others die. New York:

Random House.

This case study should be entitled “why lawyers are paid well.” There is so much going on and none of these issues are totally black and white. They seem black and white at first but after another look, it becomes a grayer area.

Libel requires that there was a statement of fact that is published that is of and concerning the plaintiff that is defamatory that is false that causes damage or harm and for which the defendant is at fault (Trager, Ross & Reynolds, 2018, p. 150). When Julia called Brian Makeaname everything she told him was slander because it was true and she knew it was not true. Once Makeaname wrote down her story and showed it to someone else it counts as being published. He is already biased toward the school and the football program it would seem since he had already planned to use her story into an expose of the way that coaches cover for their players. Makeaname was also reckless by not trying to corroborate her story with anyone else. He should have been skeptical when she declined to name any of the other women, players, or report it to the police.

Makeaname could have protected himself from being sued for libel if he had had her report it to the police and then reported on the police report instead of just trusting Julia’s word. If Makeaname had tried to corroborate what Julia said with the police or even just asked if there were other cases like Julia’s he would have found out that she had made three accusations that were proven false before.

Makeaname stated a fact: Lynn Lear was gang-raped by eight guys that belong to the football team and the fraternity. The story was published and printed by Big Deal Mag. The article was of and concerning the school, the players whose names were printed, and the coaches accused of covering up for the players.

The statement was defamatory because it was false communication that harms another’s reputation and subjects him or her to ridicule and scorn (Trager, Ross & Reynolds, 2018, p. 156). The statement was later proven to be false and Makeaname did not even try to double check Julia’s story.

The story caused real harm. It caused the 20 players that were listed to be expelled, the coaches had secret job offers withdrawn and the school lost $2 million in funding and support of the university and its athletic programs. The members of the fraternity and football team could also claim emotional distress depending on what state they’re in.  Since they were kicked out of school and probably are behind on their path to graduation they could have a pretty good case against Big Deal Mag since the story was the proximate cause of their expulsion. 20 students were named but only eight were implicated in the story but it does not say which eight students so all 20 could sue Big Deal Mag saying that they were suggested as a suspect for gang rape which damaged their reputation and caused them to be expelled from college. College is expensive and they most likely were not refunded because they were expelled so in addition to the emotional distress they faced they also lost money by paying for classes they could not finish.

It could be argued that since Julia Nome was given a pseudonym and the scenario she described did happen just not to her that it wasn’t libel. However, Makeaname would have to prove that he actually spoke to someone that experienced this. He could have asked the police if they had any reports of gang rapes on campus and reported on the police reports but he did not. He interviewed Julia and did not do much investigating outside of that.

The criteria for reckless disregard keep in mind the reliability of the source, the urgency of the story and the time available to check facts, the number of sources and the believability of the story (Trager, Reynolds & Ross, 2018, p. 170).  Makeaname was not publishing a time urgent story. He had time to check the information before it was published but he chose not to. Julia Nome was not a trustworthy source. Even though he was friends with her and probably knew her for many years she told the police three different stories that were all proved to be false. Makeaname also only used one source. He only used Julia Nome. He could have tried to find other sources on his own or talk to the police about it but he chose not to. He should have had reservations about publishing this story since Nome wanted to be published under a pseudonym but still “feared retribution.”

He should have been a little skeptical about publishing an article with really large accusations like this with one source when the story was so radical. Gang rape seems like something that happens on TV. A good rule of thumb is if it could be the plot of a “Law & Order” episode then the story requires multiple sources and double and triple checking of facts. The editors of Big Deal Mag also should have made Makeaname double check his facts and add more sources. It’s dangerous to post a one source story that involves accusations because if one person is lying then the whole story is false. By adding in at least two other sources helps protect the reporter, the publication and the parties involved in the story as well.

Michael Mater later wrote a similar story for Little Big Town Mag six months after Brian Makeaname’s story was published. Makeaname did his due diligence and corroborated stories with the police. Mater could not be sued for libel because he published facts that were corroborated by police and so he cannot be proved to have a reckless disregard for the truth like Makeaname. Mater learns that his police sources have obtained a search warrant for the coaches’ offices and the fraternity house. Mater jumped at the chance and took some photos. Mater should not have gone in with the police officers because now he can be sued for trespassing. The First Amendment to the United States Constitution does not protect the right of the press to trespass (Trager, Ross & Reynolds, 2018, p. 311). People have a right to know the news but they also have a right to privacy. The boys in the Fraternity house had a reasonable expectation of privacy because that is their home. The search warrant also did not protect Mater it only protected the police officers entering the area. The presence of the reporter does not serve any purpose and there are other legal ways to gather news. They could have asked to see the warrant to report on what was being searched instead of trespassing to take photos. Since the photos were obtained illegally the fraternity brothers and the coaches could sue Little Big Town Mag. The reporter being there is a separate unauthorized intrusion; the warrant only extends the right to lawfully enter and search to law enforcement, not the press. In Wilson v. Layne, the Supreme Court of the United States decided that inviting a reporter to execute a search with law enforcement violates the Fourth Amendment to the constitution (Trager, Ross & Reynolds, 2018, p. 311). The protections ride-alongs typically provide like preventing abuse, improve news reporting of police, or protect suspects is too far removed from a reasonable search to override someone’s Fourth Amendment rights.

The University could prove that these two stories damaged the reputation of the university because after the publication of the stories the university lost $2 million in funds and donations and this would create a large enough reason for the university to want to sue for damages. They would have a pretty good case because the reporters did not do their job correctly.

This case has a lot of issues surrounding libel and newsgathering. If the reporters had just followed generally good news practices they could have protected themselves and their publications from lawsuits from the university, the alleged rapists, and the coaches that were accused of covering for their athletes. However, since Mater trespassed and Makeaname published a libelous story with a reckless disregard for facts they left themselves open for lawsuits.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Bibliography

Trager, R., Ross, S. D., & Reynolds, A. (2018). The law of journalism and mass communication. Thousand

Oaks, CA: CQ Press.